The General Conditions as stated here, apply to all products offered for sale on the SWET shop and for all deliveries. Every order implies the general conditions of sale are accepted. The customer has the right to inform the seller to renounce the purchase, without having to pay a fine and without having to state the reasons, within 7 calendar days following the delivery of the goods or the making of the deal. Only Belgian Law applies to the General Conditions of SWET Brussels.
Working days: are all calendar days except Sundays and legal holidays.
PURCHASE AND PAYMENT
The agreement between SWET Brussels and the buyer is realized as soon as the buyer has accepted the conditions made by SWET Brussels and agreed with them. The lack of a traditional signature does not affect the obligatory character of the offer and its acceptation. SWET Brussels has the right to refuse an order to subject it to extra conditions, for instance for huge orders, orders placed by minors, when the order procedures have not been completely executed or when previous orders have caused problems. SWET Brussels will always confirm the order by e-mail. As long as a confirmation e-mail has not been received by the customer, the order is not valid. Payment of products bought at SWET Brussels can exclusively be made by available methods of payment. The seller remains the owner of the goods till payment has been completed. To guarantee safe online payment and the safety of your personal data, transactions are sent over the Internet locked and secured by SSL technology. To execute payment through SSL, no extra software is needed. When payment is not made in due time, SWET Brussels has got the authority to cancel the agreement immediately or to delay (further) delivery of the goods till full payment has been made. The General conditions and the confirmation mails are always stated in the language of the website.
DELIVERY AND TIME OF DELIVERY
The delivery times stated by SWET Brussels are approximately correct but are not ultimate deadlines. The ultimate delivery time is 30 days after receiving the order, except when payment is made by transfer: in this case the ultimate delivery time is 30 days after receiving the payment. As soon as the goods have been delivered at the delivery address, the risk concerning these products is the purchaser’s responsibility. For deliveries abroad the general conditions can be different.SWET Brussels delivers in EU and UK.Deliveries are made exclusively through a courier service, unless, previous to the agreement, another way of delivery was agreed upon. Contact information of the courier service can be found on the following websites:
Average shipping time: EU 5 days UK 7 days.
EXCHANGES & RETURNS
If for some reason you want to return or exchange a SWET Brussels item, please email our customer support and tell us what happened: firstname.lastname@example.org.Returns and exchanges can only be accepted if the item is in brand new condition. Bottles should be sealed and without damage. Items eligible for a return or exchange must be returned within 7 days of delivery.You must include your
ORDER NUMBER in the return package for us to locate your order in our system. The order number is sent to you once the order is done. Check your email for our delivery confirmation. Customers are responsible for all shipping costs to our facility, unless your item is faulty or an eventual mistake has been made on our part. In that case, contact us via e-mail and we will cover the return expenses.Please allow up to 10 business days for a return or exchange to be processed once it arrives at our facility. You will receive an e-mail from us when the return or exchange is processed.